FAQs

Q: What is your Return/Exchange policy?

A: Product(s) purchased on CosMedix.com may be returned to us within 14 days of receiving your order. A Return Authorization (RA) form (included with your order) must accompany all returns. Please contact Customer Service at customerservice@cosmedix.com or by phone at 1.800.676.9522 to authorize your return prior to sending back your product

Q: Who can I contact with a question?

A: Please contact Customer Service by email at customerservice@cosmedix.com or by phone at 1.800.676.9522.

Q: When will I receive my order?

A: Please allow 2-4 business days for order processing before the order is shipped. Shipping time will vary based on shipping method selected.

Q: How do I check on an order I have placed?

A: You may check the status of your order by logging into your account and clicking on the Order Status tab under the My Account section.

Q: Do you accept international orders?

A: No, at this time we do not permit international purchases.

Q: Who do I contact regarding product questions or technical support?

A: Please contact Customer Service via email at customerservice@cosmedix.com or by phone at 1.800.676.9522.

Q: If I am a licensed skin care professional interested in distributing product(s) in my practice, who do I contact?

A: Please contact Customer Service via email at customerservice@cosmedix.com or by phone at 1.800.676.9522.

Q: Can I buy your peels or professional items?

A: Certain products, such as peels, can only be purchased by licensed skin care professionals. Please use the Professional Locator tool to find a preferred professional in your area who can perform the desired peel or procedure.

Q: Why are some products occasionally not available or on back order?

A: We take the quality of our product very seriously. Our ingredients come from natural derivatives and some ingredients are freshly harvested and/or cold pressed to ensure the freshest, most potent product available. While rare, delays in availability may occur as a result of maintaining this high standard of quality.

Q: What if one of your professional products was used on me by a skin care professional, and I have questions about the treatment they provided or the products they recommended?

A: Please refer all questions to the skin care professional that performed your procedure(s).

Q: Do you have a catalog?

A: Yes. Please contact Customer Service via email at customerservice@CosMedix.com or by phone at 1.800.676.9522 to have a catalog sent to you.

Q: Do you have employment opportunities?

A: We are always looking for well-qualified, enthusiastic individuals to join our team. If you are interested in a career with CosMedix, please submit your resume to info@cosmedix.com with a full description of the position you are inquiring about.