Customer Care

FAQs

   

Q: Who can I contact with a question?

A: For order related questions, please contact Customer Service at customerservice@cosmedix.com or 1.800.676.9522. For product related questions, you may submit your question under our “Q&A” section on each product page. A licensed COSMEDIX skincare professional will answer your question within 2-3 days.

Q: What is your Return/Exchange policy?

A: Product(s) purchased on cosmedix.com may be returned to us within 14 days of receiving your order. Please contact Customer Service at customerservice@cosmedix.com or by phone at 1.800.676.9522 to to initiate your return prior to sending back your product. Visit cosmedix.com/shipping-and-returns for more details.

Q: When will I receive my order?

A: Visit cosmedix.com/shipping-and-returns for shipping times for each method. After your order is shipped, you will receive an email confirmation with a tracking number. You can also track your orders by logging into your account and clicking here, view the order you would like to track and selecting the "shipments" tab.

Q: How do I check on an order I have placed?

A: You may check the status of your order by logging into your account and clicking here.

Q: Do you accept international orders?

A: At this time we only ship to US addresses.

Q: If I am a licensed skin care professional interested in distributing product(s) in my practice, who do I contact?

A: Please visit cosmedix.com/professional and submit the online form for more information on how to become a COSMEDIX professional.

Q: Can I buy your peels or professional items?

A: Certain products, such as peels, can only be purchased by licensed skin care professionals. Please use the Store Locator to find a licensed professional in your area who can perform the desired peel or procedure.

Q: Why are some products occasionally not available or on back order?

A: We make every attempt to ensure products sold on cosmedix.com are in stock at all times. If an item is labeled temporarily out of stock, we expect to have the item back in stock in the near future. Please enter your email address to be notified of any stock updates on the product page.

Q: What if one of your professional products was used on me by a skin care professional, and I have questions about the treatment they provided or the products they recommended?

A: Individual experiences may differ based on skin type. We ask that you please refer all post-treatment questions to the skincare professional that performed your procedure(s).

Q: Do you have employment opportunities?

A: We are always looking for well-qualified, enthusiastic individuals to join our team. Please visit cosmedix.com/careers for a list of available opportunities.