Customer Care

Shipping and Returns

 

 

Returns

COSMEDIX honors a 14-day money-back satisfaction guarantee. If you are not completely satisfied with your COSMEDIX order, simply return the unused portion along with your receipt within 14 days of receiving your order and we will be happy to remit your account for the full amount of your product purchase. Shipping & Handling charges are not refundable. If you prefer, you may exchange your purchase for other COSMEDIX products. Only products purchased on cosmedix.com may be returned for refund or exchange. If you have questions about returns or exchanges, please contact Customer Service.

 

For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.

 

Please address all returns and exchanges to:

 

COSMEDIX Warehouse
2700 Barrett Lakes Blvd NW, Ste 400
Kennesaw, GA 30144

 

If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are not the items you ordered, please contact us within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for fastest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier. COSMEDIX will reimburse the return shipping cost for damaged and incorrect items.

Shipping Rates & Methods

Orders are shipped Monday through Friday only, excluding federal holidays in the United States and Canada. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Canada, Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. If a signature waiver is in place, COSMEDIX cannot accept responsibility for lost or stolen packages.

Shipping Details
(All rates shown in US Dollars. Cosmedix is not responsible for exchange rate fluctuations.)
Shipping Method Rate Delivery Time Carrier
Ground FREE 5-7 Business Days USPS Priority
Ground Canada $9.99* 7-10 Business Days USPS International Priority
2nd Day Weight-based 2-3 Business Days FedEx 2nd Day
Overnight or Next Day Weight-based 1-2 Business Days FedEx Standard Overnight


*Direct Duty Paid (DDP) or Door to Door flat rate includes customs clearance and duties.