Diverted products come from unauthorized distributors and individuals. Products purchased outside of the CosMedix professional channel are coming from unknown sources that are not a part of the authorized chain of distribution.
Diverted products may be counterfeit, diluted or old, expired formulas that may cause irritation or even infection. Bottom line: they may not be safe to use.
CosMedix combats diversion through intelligence and investigative procedures that uncover offenders and their tactics–including the misuse of internet e-commerce sites. We regularly monitor suspected diverters, and utilize tracking systems to trace diverted products back to their original source.
CosMedix products are ONLY sold through authorized professional partners, NEVER via clubs or mass merchants. Our professional partners have been specially trained to recommend products and treatments based on your skin’s needs.
Diverters often sell their products through online retailers. Products purchased on these sites may be expired, contaminated or counterfeit. CosMedix cannot guarantee their quality or authenticity and assumes no responsibility for them. The following websites have not been authorized by CosMedix to retail our products:
Only buy products from authorized CosMedix professional partners. If you suspect that a retailer or website is diverting or retailing diverted CosMedix products, call us at 1-800-COSMEDIX or e-mail the information to firstname.lastname@example.org