Customer Care

Shipping and Returns

 

 

1

Returns

COSMEDIX stands by our products. If for any reason* you are not satisfied with your product, simply return it within 30 days and we will be happy to issue an exchange or refund (some exceptions apply). Shipping & Handling charges are not refundable. If you prefer, you may exchange your purchase for another/other COSMEDIX product(s). Only products purchased on cosmedix.com may be returned for a refund or exchange. If you have questions about returns or exchanges, please contact our customer service team by phone at 1-800-676-9522 or by email at customerservice@cosmedix.com.

 

For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and trackable parcel method. Please keep in mind that returns shipped ground shipping usually take 5 to 7 business days to be received before they can be processed.

 

Please address all returns and exchanges to:

 

ATTN: Returns
2700 Barrett Lakes Blvd NW, Ste 400
Kennesaw, GA 30144

 

• Please be sure to include the packing slip inside your return package. If you do not have your packing slip, please use your order invoice as a substitute (contact customer service if you need help finding this number).
• Please provide the reason for your return/exchange on your packing slip or order invoice.
• Please note: Only products purchased directly from our website may be returned for refund or exchange.
• If you are returning a bundle, all items must be returned together in order to receive a refund.

 

Once you have completed these steps, please save your tracking information to ensure efficient processing of your return.

If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are not the items you ordered, please contact customer service within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for fastest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier.

Shipping Rates & Methods

Cosmedix shipping is limited to the United States at this time. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. EST will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. EST will be processed and shipped the next business day. Overnight and 2nd Day Service are not available for shipments to Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.


*COSMEDIX monitors account activity and reserves the right to refuse returns based on order or returns behavior.


Shipping Details
(All rates shown in US Dollars. Cosmedix is not responsible for exchange rate fluctuations.)
Shipping Method Rate Delivery Time Carrier
Ground $6.95 3-5 Business Days (note: West Coast customers may experience longer arrival times due to shipping delays) US Ground
Ground Orders $99+ FREE 3-5 Business Days (note: West Coast customers may experience longer arrival times due to shipping delays) US Ground
2nd Day Weight-based 2-3 Business Days FedEx 2nd Day
Overnight or Next Day Weight-based 1-2 Business Days FedEx Standard Overnight


*Direct Duty Paid (DDP) or Door to Door flat rate includes customs clearance and duties.